Returns & Refunds

This page explains how returns and refunds work for MeterBoxFix orders.

30-day return period

Changed your mind? You can request a return within 30 days of receiving your order.

How to start a return

Please contact Sales@meterboxfix.co.uk before sending the item back.

Please include your name, order number or purchase reference, and a brief reason for the return. MeterBoxFix will then provide return instructions and the return address.

Condition of returned items

For change-of-mind returns, please return the item in reasonable condition.

Return postage

For non-faulty change-of-mind returns, you are responsible for arranging and paying return postage.

If your item is faulty, damaged, incorrect, or not as described, please contact MeterBoxFix first so the issue can be handled appropriately.

Refunds

Once the returned item has been received and checked, the refund will be made to the original payment method.

Faulty or incorrect items

If you receive an item that is faulty, damaged, incorrect, or not as described, please contact Sales@meterboxfix.co.uk. These cases will be handled separately from ordinary change-of-mind returns.

For delivery information, please see the Shipping & Delivery page.

Statutory rights

This returns policy is in addition to your statutory rights as a UK consumer and does not affect those rights.